Archived. Users benefit from smart technology, including both Alexa and Google Assistant support, with Bose’s legacy sound quality. Select your Echo at the top of the screen (or if you have multiple Echos, select one that you want to enable the feature on). What the Echo's light ring means. Most of the time you won’t necessarily need something like this, since you can just watch for the light to turn on, but if your Echo isn’t someplace where you can see it easily, enabling the audio tones is a great way to make sure that Alexa heard you without guessing. Make sure the Alexa-enabled device is in Wi-Fi range. The light indicator is red when your device is muted. Be specific Alexa and Google Assistant each offer a much better way. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. For example, I have two Play Ones paired in my kitchen as "Kitchen". “Alexa, play Fear Inoculum by Tool.” Her response — nothing. Amazon Device Support › Alexa Help › Alexa Entertainment › Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. Select the department you want to search in. Whenever you set a timer or an alarm on your Amazon Echo, it emits a default sound when your timer or alarm go off. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Check that your device isn't muted. Use the physical buttons on the Echo speaker to increase the volume. Next, tap on “Sounds & Notifications”. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. Move it closer to the router and see if this solves the problem. Couldn't get my Amazon Echo Dot to answer back to me although the Alexa app showed my requests in the log and the lights flashed like it was listening and responding. We'll send you an e-mail with instructions to reset your password. Other stations are fine like Beach House Radio - maybe this is a common fault today? What is the Amazon Music Unlimited Single Device Plan? Sometimes Alexa speaker can also create a problem and that is why you Alexa voice commands wold not be working! Yeah it's fixed! Amazon Echo Show no sound problem - Alexa came as a mute and speechless. Tap on “Settings”. This feature enables users to call up one of the Alexa devices from within a household. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. 1. Okay, no big deal. Was this information helpful? My Echo Show for some reason every once in a while will default to its own speaker playing music - so still some bugs but in general great. Make sure you're using the power adapter that was included with your device. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Alexa can be having issues due to certain settings; you must check if it is not able to recognize the command. Speak naturally and clearly to Alexa. HomeBass: Boost, Play:1, Play:5 (x3), One (x4), Beam (x2), Sub (x2), Connect (x2) [Line Out: Pioneer DJM-850W -> KRK Rokit 5 (x2)], Connect:AMP [Input: Computer Audio / Speaker Out: Klipsch R-15M (x2)]. If your signal is solid, some owners … Check that your device isn't muted. To solve most streaming issues: Reduce Wi-Fi congestion by turning off any connected devices that you're not using. Alexa doesn’t identify individual users; all us humans are the same. Still showing their unlocalised names, and fails to open the window for more than a millisecond before minimising itself. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Alexa doesn't respond or says she can't understand you. Audio is Distorted or Silent Devices & Content Thank you - I will try these steps when I get home. the skill failed to deliver voice prompt guiding user after user chose to make a recipe in the first step. All good. If you accept you agree to our full cookie policy. When a select sound is detected, Alexa will send a Smart Alert notification to your mobile phone. Ok so today I have no BBC radio 2 or 5 playing on my Sonos One via Alexa or tune in - any clues? Alexa has access to around 25,000 Skills and not all of them are going to work in the way you think. Won't connect to Wi-Fi. Copy link. Amazon's Alexa, like Microsoft's Cortana and Apple's Siri - is designed to be always listening. Often, … Be clear. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. Start by opening up the Alexa app on your phone and tap on the menu button in the top-left corner of the screen. There's video playing but no audio on my Amazon Fire TV or Fire TV Stick. You can always change your cookie preferences in your profile settings. There's a problem loading this menu right now. Sorry, our virus scanner detected that this file isn't safe to download. Question. Make sure your Alexa device is at least eight inches away from walls or other objects that may cause interference (like microwave ovens or baby monitors). Alexa identifies the user’s intent from the given utterance and responds accordingly. And because Echo has no … Question. The light indicator is red when your device is muted. When users describe problems where Alexa goes silent, I recommend checking out this helpful article written up by Edward R that outlines. ... On your Amazon Fire TV or Fire TV Stick, go to Settings > Display & Sounds > Audio > Dolby Digital Output > and then turn Dolby Digital Plus OFF. After splitting the pair and reconfiguring Alexa on each speaker separately, the problem went away. Tell us about your environment: Raspberry Pi 3 with Stretch USB Sound Card for audio USB webcam for microphone. Solved. That is a … Share. The light came on, indicating which microphone heard me, then the light ring just circled back to nothing, with no response. Move devices on the floor to a higher location. Please select what best describes the information: Thanks! We have reset it multiple times and at first Alexa will respond after resetting, but then once you configure everything and leave it alone for a few hours, she will just not respond when asking a question. Music or Media Not Playing with Alexa Wi-Fi connectivity issues can cause media and music to buffer or not play. Reduce Wi-Fi congestion by turning off any connected devices that you're not using. Make sure you have an active internet connection. My problem was that I originally had an account at amazon.com (US). Alexa Drop-In Not working What is Alexa Drop-In? Amazon Alexa's Brief Mode stops the voice assistant from saying, 'OK' When you give Alexa a command, she replies with a simple "OK." Now, you can opt out of that response. For more help, try our Echo & Alexa forum. So basically the utterance decide what user want Alexa to perform. There are a few causes to review. When speaker is placed near the eco dot the Wake word goes unnoticed by Eco Dot. In most cases, affected users are reporting that the issue started occurring abruptly and can’t think of a change that might have triggered this problem. Had an account at Amazon.com ( us ) one of the AVS device SDK are using! Unlimited Single device Plan n't change the wake word. offer a much better way a connection your! Custom skill by the … Alexa isn ’ t still checking this file is connecting! By Keith N 1 February 2018, 02:52 know how to fix issues with your is... 'Re not using song of the Alexa Drop in feature is no longer responds times, unplugging Echo the! 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