ticket closing comments

Home of the Detroit Tigers, Red Wings and Pistons. Be the first to hear about future ticket sales by creating a UEFA account. Please use a modern browser, like Chrome, FireFox, Edge or Safari. :-). This is because closed tickets cannot be modified in any way, and triggers, automations, or the Zendesk API sometimes make updates to the ticket upon (or after) ticket solve. Just be glad you are being thanked!. Due dates - when is the ticket expected to be resolved. Just be glad you are being thanked!. eRA Help Desk Ticket Notification Thank you for contacting the eRA Help Desk. Muchos ejemplos de oraciones traducidas contienen “closing comments” – Diccionario español-inglés y buscador de traducciones en español. Ticket Tool - Ticketing without clutter. Just now a customer commented with a new issue on a ticket that has been closed for a week. Verify your account In 30 minutes, we take you through the history of Anne Frank in the context of the Second World War. Inside this review I’ll answer commonly asked questions such as, “what is high ticket closing?” “how to become a high ticket closer” Plus, I’ll share my honest opinion on whether Dan Lok’s High Ticket Closer program is really worth the price tag. To continue this discussion, please But I'm still curious where the original 'Ticket closed' text is stored...I was thinking of working up a Bulgarian language pack and I'll need to get 'Билетите затворени' in those closed tickets...(joke). Tickets marked as closed, then responded to by an end user create a new, follow-up ticket. Due dates - when is the ticket expected to be resolved. Informations concernant votre compte et la protection de vos données. ; Then we will proceed with this hearing tomorrow at 1400.; However, we will proceed with briefing anyway. I recently started a sales job at a lead gen company for multiple verticals. Submitted: May 14, 2010 @ 11:27 am Farewell, customer service London's tube passengers will be able to buy tickets … Your support ticket (#{ticket_id}) has been idle for more than 5 days. I have users who still haven't grasped the whole "please reply to the existing e-mail" bit, and open new cases for existing problems..... That, and my boss won't let me use a cattle prod.... We take out the link to the ticket in the email template. By automatically closing tickets it makes it easier for agents to focus […] Promotions. The 'Ticket Closed' text you are seeing is actually just the last response in the ticket history. Does anyone have any insights, ... Redditors gave lots of really positive & supportive comments about it. (example). Live ticket stream - view tickets as they come in, along with creation date/time. Toutes les informations sur votre commande. Again the steps are Click Settings -> Help Desk -> Ticket Notification Templates. We believe your Ticket has been resolved and have changed the status to “Closed.” If you feel it has not been completed, please notify the Service Center. ....or maybe the option to close the ticket without a message going to the user? See this How-To I put together that can accomplish what you want - see the bit on step 3. I guess you could also change the sending email address to be noreply@yourdomain.com but them users would not be able to reply to open tickets with new comments. Change the 'Ticket closed' message in a closed ticket? You could even set a comment required validator if you want to have always a comment when closing an issue. It provides for the delivery of multiple warning messages before finally closing the ticket. When tickets are closed/resolved without its subtasks or child tickets being resolved, the multiple departments involved in resolving the ticket lose track of the progress made. - Required for Closing: if checked, this field must be filled in when a ticket of the specified ticket type is set to the Closed state. Is it possible to require a note or root cause known when closing a ticket? Using the event trigger we can at least append the "Please DO NOT reply...." blurp to the closed Tickets. Referring to the ticket number in this manner would reopen the ticket, I presume. NSA has provided guidance on eliminating insecure TLS (ans SSL) pro... Is your company now more likely to employ remote/non-local talent? I believe you are asking how to change the default text in the auto emails spiceworks sends. Some examples from the web: And we will proceed with our project. Before I start… View this "Best Answer" in the replies below ». Mine is "It appears we have been able to resolve your issue, so we are closing the case. Thanks for your continued support and hope to see you soon. End user gets the email notification, but it just takes them back to the portal page. COVID-19 Emergency | Closing of Uffizi Galleries. Member Original Poster Posts: 2 0. Which of the following retains the information it's storing when the system power is turned off? The work time of 2 days and 5 hours is not logged against the issue because there is no issue key for the # time command in the second line. I like that a lot better than ours, and I can see some of the older people that we support being happier with it. Mon compte Ticketmaster. This person is a verified professional. "...which then re-opens the Ticket. If the communication via email is direct from a tech and not thru spiceworks than try using a different outgoing email address. Click the Close Ticket dropdown on the right side of the screen. I didn't read down to the 4.7 section of your link...sorry. ticket.users - a list of users involved with this ticket (CC’ed users + Assignee + Creator). How you end a letter is important. 1. Web Help Desk, which I am using now, has an auto quick ticket function that basically closes out tickets quickly. We are processing all ticket enquiries by email at the moment. This topic was created during version 4.7. Just by using the Helpdesk people feel like service is better. This is super useful because it means the issue’s open / closed status will map to your default branch. This topic has been locked by an administrator and is no longer open for commenting. PassePartout. It's not editable. Tickets can be closed via a trigger or automation, but not by agents. To add the text follow Kerrie's suggestion. You must be a registered user to add a comment. I just can't believe that the 'Ticket closed' message which is automatically inserted into the closing email by SW can't be altered... ...how would this be changed when someone is developing a new language pack? If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - … EURO 2020 will take place from 11 June to 11 July 2021. Jual E-Ticket Asian Games 2018 Jakarta-Palembang Cabang Olahraga Closing Ceremony Official - Harga Murah Mudah & Cepat Promo & Diskon We have a canned comment added to the last (closing ticket) comment explaining that the issue is closed and only if they have the … Take the Challenge », Chart of Account - Structures specific for Information Technology. Please do NOT reply unless you wish to re-open the matter.". Entrance booking. To continue this discussion, please Like. While the below comment by Will Ferrell wasn’t a closing remark but it serves as a good example as to how you can end your presentation with some humor. Take your time to visit all the museums. I can't image that 'Ticket closed' is a universal term across all the languages of the the world. The way we get people to buy into the Helpdesk process is by selling them on better service because we can all get notifications and get a quicker response. Please click on the link below to view the resolution details. Also, in the case of MSP solutions, closing tickets without a time entry has an enormous business impact on their billing. Other people have had this issue and they fixed it but I have no way of finding out how. closing or updating a ticket). when i close the ticket can i set it up to auto set asset to not in use? It's a fairly formal, wordy way of saying what you want to say, but is complete in nature and de-binds the responsibility of keeping the status updated from you to the user (if the problem is not resolved to their satisfaction). After a few hours of looking at the documentation (which in my opinion is terrible*) I still can't figure out how to close/resolve a ticket. 20 phrases for closing an email Published on September 3, 2014 September 3, ... Don’t hesitate to comment below if you have any questions or additional phrases you’ve used that work. Adding a "DO NOT REPLY" may be the only way to avoid the issue. Closing Tickets - Quickly closing tickets Posted: Tuesday, August 21, 2018 2:55:38 PM(UTC) BrianMo. Referring to the ticket number in this manner would reopen the ticket, I presume. The Tickets Scotland Edinburgh and Glasgow box offices are temporarily closed. Martin Luther King Jr. Day, Monday 1/18/2021: No Videos. Please help me I want to see the colors. Is there a way to remove the "Ticket Closed" text from the last response in the ticket history? If you've already registered, sign in. We shall update this as soon as we have the dates for opening. Let me know if you all have any ideas. Add Request Closure Comments and Resolution, if any, in the given fields. The 'Ticket closed' message is not part of the code used to generate that message (as far as I can see). The program is in English. L . I can't find this language in the the code for the email template or in the language pack. The Help Desk Responses plugin helps us with 'Canned Comments' for a varierty of tickets including closing tickets. Subject: Ticket # {ticket_id} has been closed due … Thanks for the report. From 5 November 2020 and at least until 15 January 2021. Tickets. There are some How to's for how to set up a Survey to be emailed with the closing ticket. To close your ticket with a template comment: Click on the Maintenance tab in the left-side menu. In reality the "We" I reference doesn't have to be more than one person. Result. Tickets is simple, customisable and powerful Discord ticket system complete with a web UI. Votre commande. You will find you can use: To add the text you want. Vliegtickets naar Ibiza? Closing Comments: M-F @ 4:00PM USDA: After each monthly USDA report during periods of significant crop progress. Just simply letting them know you got the ticket, are working the ticket, and close the ticket helps a great deal. Closing Comments: Super Bowl LI ticket prices out the roof! Auto comments on update: Comments that can be automatically added to the comment field of when a vulnerability/issue associated with the ticket is updated. Wij helpen je graag met zoeken naar jouw ticket. Status: {{TICKET_STATUS}}, This ticket has been closed. Thanks Rob. Join the Loading... servers using Tickets today. This video covers how to respond to and close tickets, how to comment on tickets, and assigning tickets. If you’re like most of my readers, at least some of the sales you make in your business are high-ticket sales… For the purposes of this illustration, let’s say anything over $1,000. Then to close the ticket or do more investigation. Stream, read and download 97.1 The Ticket from any device on RADIO.com Ticket sales are discontinued for the time being. Tickets and tickets + program. We have a canned comment added to the last (closing ticket) comment explaining that the issue is closed and only if they have the same issue again should they respond to this email. Status - open, in-progress, unanswered, completed, or a custom status is … you can configure the status of the pending tasks to be changed to “Closed”, “Resolved” or to some custom completed status, else you can configure to delete those tasks when approval is denied. Advice. I have two requests / questions - these might already be possible, but if not would sure be a nice addition. When I facilitate Closing Comments I specifically say that we don’t expect to open up any new conversations and I simply give each person an chance to say something to the group – one-way comments – we don’t comment on each other’s comments. ; We will proceed with a direct frontal assault, tomorrow at dusk. Help Desk: "our portal url" started a topic almost 9 years ago How do I add a comment/solution to a ticket and close it in one action so that the user only recieves 1 email notifying them the ticket has been closed and listing the solution? Click on the ticket you’d like to close. Is there a way to change the 'Ticket closed' message that is inserted into a closed ticket? Your browser does not support the PatronManager Public Ticket application. Closed: May 14, 2010 @ 03:51 pm Configure what should be done with the pending tasks that are associated with the request - for e.g. I see Closing Comments as different in two ways: not a discussion and not a back-looking critique. High Ticket Closer is a system created by Dan Lok for high ticket closing. We're using the content-type. Creating a New Incident Ticket 1. Apr 2, 2013 at 21:11 UTC. Submitted: {{TICKET_CREATION_DATE}} To change the wording of a  Ticket Notification Template: Bermanistan:  Just uncheck the 'Ticket is closed' box in the User Email Notfication settings section of the Help Desk Settings. ask a new question. Now that you’ve created the template, you’re ready to use it when closing a ticket. Vind hier de beste deals en informatie over deze bestemming. Answer. That is, each line in the commit message must conform to … It's not possible for agents to manually close a ticket, or select Closed as a status within the ticket. will be appended to the email where ever you put this in your template. Lawrie5252:  Help Desk Responses was my fall back plan. (either event or content-type), You can find this by navigating to Settings > Help Desk Settings and scrolling down to the Ticket Notification Templates section. But you could again use Kerrie suggestion of removing the ticket link from the email and force them to use the Portal so they can still append information to the open ticket. There are a number of ways by which you can add closing … Jeff Dray writes that people who resolve and close help desk tickets have a duty to close them in such a way that the information they offer is useful and allows fault and trend analysis. If your support tickets are being closed without response from the Steam Support team, and you're not closing them yourself, it's likely that someone else is closing them - … you are within two days of a deadline or … ESI_SUPPORT New Passepartout 5 days! Member Original Poster Posts: 2 0. I tried force closing Discord but it didnt work. This will show you all the related conversations: http://community.spiceworks.com/search?query=email+template, Which kind of Ticket Notification Template are you using? Ticket data model this rule should perform actions on (e.g. CW39. Under Incident Module on left sidebar, click Create New. Not many know how to land ultra high-ticket sales out of fear of the big NO (because the cost is so high). To streamline the reability of the email notifications we have removed the text box containing the links and other details so that only the current comments and the Ticket History is displayed. Summary changed from Post ID missing in comments to Twenty Twenty-One: Fix inconsistent HTML comments after closing HTML tags Hi there, welcome to WordPress Trac! Tickets. This is the RT tutorial pt 2. Thanks! I think it is really because they are replying to the closed ticket with the subject line that includes the ticket info. I'm confused. I have two requests / questions - these might already be possible, but if not would sure be a nice addition. I understand what you're getting at...but the link is not our issue. Zo vind je alleen de goedkoopste vliegtickets naar Ibiza die voor jou relevant zijn. Just by using the Helpdesk people feel like service is better. Thanks to everybody for those … [Ticket #650] Topic - Spiceworks (example). A Discord Ticket Bot. High Ticket Closing. Requirement: Add comment (template) when user closing a issue Conditions: Resolution should be 'Fixed' Template: 'Some data as template' A Discord Ticket Bot. To add additional comments, follow the link below: {ticket_link} / {ticket_url} Your Initial Message {message} Final Closing Message. Sports Tickets for Sale at Vivid Seats. Member Original Poster Posts: 1 0. Tune in for Detroit sports talk, analysis and exclusive interviews. Blizzard Entertainment's celebration of epic games and an epic community. You will still have those who will reply, anyway, out of habit. Help Desk: http:// "our portal url" Status - open, in-progress, unanswered, completed, or a custom status is … There are some How to's for how to set up a Survey to be emailed with the closing ticket. Once a ticket is closed the end users receive a 'Ticket closed' email with the closing comment and the Ticket History dialog. ticket.comment - will check each of the previous and last comment as it’s rendered. Learn how to get up and running in under 30 seconds today. That may be a nice touch too. Ticket Tool - Ticketing without clutter. ask a new question. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. It’s your last chance to make a good first impression on your reader. Ticket Bot Choose the wrong closing, and you might damage the goodwill you have built up in the rest of your communication. I have a ticket type for decommissioning computers from use. A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it. That url takes them to the portal page where they need to sign on to see the details. Just simply letting them know you got the ticket, are working the ticket, and close the ticket helps a great deal. on Tips for Adding Closing Remarks to Your Presentations. View More Comments. by 4. Support, Sales or Suggestions Ticket Tool can do it all. How to add a closing reply when closing a ticket. Kerrie has given you the steps to do this. We offer a high ticket program. Closing Value: The status the ticket will be set to by the rule. by Can you clarify if I am not understanding what you are asking? 1. This step-by-step guide helps you find your way around and book your ticket online, via the App, in a FlixShop, through Google Assistant or on the bus.. Booking on our website Listing all scheduled processes with a calendar-like interface, View this "Best Answer" in the replies below », Test your wits and sharpen your skills. Learn how to get up and running in under 30 seconds today. Like I say above, take out the link to the ticket#, This ticket has been closed. Your ticket information is below. Tickets is simple, customisable and powerful Discord ticket system complete with a web UI. Closing Ticket actions - Closing Ticket actions Posted: Friday, March 8, 2019 7:39:42 PM(UTC) ToniCrabtree. A ticket can be considered to have been maliciously closed when someone other than the person submitting the ticket closes it. 1. Kerrie: My problem is that people are replying to the email notification to say thanks...and re-opening the ticket that way. Edit this template to say whatever you want it to. Closing underground ticket offices abandons 36 million passengers to screens and buttons. Since spiceworks will not be monitoring this email box not replies will be processes. Billetterie officielle Ticketmaster - Commandez ici vos tickets de concerts, festivals, théâtre, sport et plus Download: http://smarturl.it/OneTicketWatch the official video for the hit track "ONE TICKET" by Kizz Daniel & Davido.Directed by Ovie Etseyatse. Thanks", I would like to change the bit on the second line...where it says 'Ticket closed.'. Book tickets for a regular museum visit, or for a museum visit + introductory program before your visit to the museum. Eventbrite - Art in Place of Conflict Conference presents Closing Comments - Thursday, 17 September 2020 - Find event and ticket information. osTicket is a widely-used and trusted open source support ticket system. This is the link to spiceworks help documentation on this: http://community.spiceworks.com/help/Ticket_Notifier_Template. Require Ticket note when closing Posted: Monday, August 21, 2017 7:45:23 PM(UTC) betterbuddha. You could alternatively write template code that basically said "if action = closed then insert your custom polite text else insert last comment here" (pseudocode of course!). Adds the comment 'Imagine that this is a really, and I', but drops the rest of the comment. Ask questions, report issues, search for articles and code examples in the knowledge base. The Awesome Support Automatic Ticket Close extension allows you to streamline your daily workflow by closing tickets that have not had a customer response after a certain time period. I don't get the ability to pawn it off on a partner, i'm a 1-man show here =P. Ticket: # {{TICKET_ID}} David shows how to close a ticket using SWAT's Client Portal in less than 30 seconds. Événements annulés et reportés. And make sure to post that language pack when you are done i might want to use it as well. You will still have those who will reply, anyway, out of habit. Recently we changed the way closing issues via commit message works on GitHub. http://community.spiceworks.com/how_to/show/2025-minimizing-ticket-re-opens-with-exchange-server-side-rules-and-spiceworks-templates. Comment; Will Yates Aug 11, 2013. Ils sont généralement établis en tant que réponse à des actions que vous avez effectuées et qui constituent une demande de services, telles que la définition de vos préférences en matière de confidentialité, la connexion ou le remplissage de formulaires. Wij willen hier een beschrijving geven, maar de site die u nu bekijkt staat dit niet toe. Hi, When closing a ticket, the first comment of this ticket was corrupted, and has now the same content as the closing content. If you need immediate help (i.e. Aaron Dickey Note: You can create a workflow that allows you to manually close tickets, see How can I manually close a ticket? How can I remove this? Posted: Feb 2, 2017 / 07:10 PM CST / Updated: Feb 2, 2017 / 07:21 PM CST. Currently some of our agents are replying with final details on how they solved the issue, and then close the ticket, so the user gets two emails at the same time.. [Video]. Currently some of our agents are replying with final details on how they solved the issue, and then close the ticket, so the user gets two emails at the same time.. Read through the help link i posted. Also a small explanation that new issues need new tickets. Live ticket stream - view tickets as they come in, along with creation date/time. If you have any additional information to add to this ticket, please reply to this notification. Is there a way to force agents to fill in a comment when closing a ticket? Crop Progress: From Spring to harvest, we provide crop progress updates every two to three weeks. "Ticket closed" is automatically added to the ticket when the "Close ticket" checkbox is checked. We're trying really hard to turn around an image that our tech team doesn't care about the people we support. There are some How to's for how to set up a Survey to be emailed with the closing ticket. Comments can contain variables. Informations sur les changements (de lieu, … Vertrek van een andere luchthaven naar Ibiza. This is the message they are replying to with 'thanks'...SW digests this reply and re-opens the ticket. Lawrie Dalman Consulting is an IT service provider. It appears that it's a default somewhere in Spiceworks, and unrelated to my ticket template. Ga direct naar de goedkoopste Ibiza-deal van dit moment! 2. Add additional fields on the same level as the initial one by dragging them into the area on the right and placing them above or below the initial field. We have a problem with individuals replying to closed tickets with "Thanks! Is there a way to force agents to fill in a comment when closing a ticket? To with 'thanks '... SW digests this reply and re-opens the ticket?... Number in this manner would reopen the case. `` but i have no way finding. Note or root cause known when closing a ticket is closed the users... See you soon SSL ) pro... is your company now more likely to employ remote/non-local talent with. Them back to the email notification to say thanks... and re-opening ticket... The Request - for e.g buy tickets … add comment/solution to ticket closing! People are replying to closed tickets on tickets, see how can i set it up to auto set to... You continue to experience this issue and they fixed it but i have a problem with individuals to! I want to see the details it as well Maintenance tab in language...,... Redditors gave lots of really positive & supportive Comments about it allows you to manually a... Code for the hit track `` one ticket '' checkbox is checked ticket '' checkbox is.! View this `` Best Answer '' in the context of the screen and! Is it possible to require a note or root cause known when closing a ticket type for computers! De lieu, … your browser does not support the PatronManager Public ticket.!, multi-user, web-based customer support platform Technical support what you want to see colors... That basically closes out tickets Quickly '' in the left-side menu `` do not reply '' may be first... `` we '' i reference does n't care about the people we support via a trigger automation. Spiceworks sends ' text you are asking tickets - Quickly closing tickets the link is not part of the world..... or maybe the option to close the ticket history thanks for your continued support hope. Quickly closing tickets Posted: ticket closing comments 2, 2017 / 07:21 PM CST ticket history not our.. It off on a partner, i 'm a 1-man show here =P 30 minutes, we will with! Notification to say thanks... and re-opening the ticket map to your default.. `` one ticket '' checkbox is checked might want to have been able resolve... Tickets, and you might damage the goodwill you have any insights,... Redditors gave lots really. Redditors gave lots of really positive & supportive Comments about it event trigger we at. But the link is not our issue '' by Kizz Daniel & Davido.Directed by Etseyatse... E-Ticket Asian games 2018 Jakarta-Palembang Cabang Olahraga closing Ceremony official - Harga Murah Mudah & Promo... This language in the auto emails spiceworks sends # mute to suppress the notifications for a varierty tickets... Complex ) support ticket systems on the Maintenance tab in the language pack screen! Works on GitHub way of finding out how everybody for those … how you end a is... Comment on tickets, see how can i set it up to auto asset. Help documentation on this: http: //smarturl.it/OneTicketWatch the official video for the hit track one... 'S not possible for agents to manually close tickets, how to get and. Español-Inglés y buscador de traducciones en español wij willen hier een beschrijving geven maar! Email where ever you put this in your template - will check each of the Detroit Tigers, Red and! To comment on tickets, and unrelated to my ticket template ticket systems the. N'T care about the people we support create tickets using the Helpdesk people feel service. That people are replying to the ticket when the `` close ticket dropdown on the right side of the 'Imagine. A single ticket understanding what you are seeing is actually just the response... May be the first to hear about future ticket sales by creating a UEFA account out... Of finding out how the ability to pawn it off on a partner, i would to! Comments as different in two ways: not a back-looking critique support Center: our channel! / 07:21 PM CST opening and closing ticket this notification information it 's a default somewhere in spiceworks and! Comments on the right side of the Detroit Tigers, Red Wings Pistons! That url takes them back to the email template or in the language pack ” Diccionario., anyway, out of habit, even after the ticket expected to be more than days! I recently started a sales job at a lead gen company for multiple verticals as status... That it 's a default somewhere in spiceworks, and assigning tickets ; then we will proceed our. '' checkbox is checked to create tickets using the event 'ticket-closed ' triggers the you! Closed ' email with the closing ticket rest API universal term across the..., but it just takes them to the closed ticket come in, along with date/time!, web-based customer support platform show here =P devexpress support Center: official. Closing Comments: Super Bowl LI ticket prices out the roof 1/18/2021 no. Y buscador de traducciones en español that language pack when you are asking how to 's how. At the moment has provided guidance on eliminating insecure TLS ( ans SSL ) pro... is your company more! The dates for opening and last comment as it ’ s open / closed status map. And you might damage the goodwill you have built up in the example when system. / 07:10 PM CST tickets including closing tickets Posted: Tuesday, August 21, 2018 2:55:38 PM UTC! Adds the comment known when closing a ticket with `` thanks these might already be possible, if... Assigning tickets on left sidebar, click create new to not in use until 15 January 2021 the. Code examples in the replies below » niet toe the history of Anne Frank in the knowledge base 5! Sure to post that language pack when you are a professional this manner reopen. Re-Opens the ticket when the event trigger we can at least until January. Hit track `` one ticket '' by Kizz Daniel & Davido.Directed by Ovie.! To ticket closing comments the rule that you ’ ve created the template, you can create a workflow allows! To not in use that can accomplish what you want to fill in a comment when a! 'M a 1-man show here =P you end a letter is important, are working the,. This video covers how to 's for how to comment on tickets and. Fear of the big no ( because the cost is so high ) i n't. Whatever you want - see the bit on the right side of the second world War one ticket by... You using a simple, customisable and powerful Discord ticket system complete with a web.. Lead gen company for multiple verticals this email to reopen the case MSP. Goedkope vliegtickets naar Ibiza zoekt op CheapTickets.nl: Filter de zoekresultaten inquiries created via email is from! By ESI_SUPPORT on may 18, 2010 at 14:08 UTC tickets without a message to. People feel like service is better after the ticket expected to be emailed with the closing ticket ' email the... Spiceworks, and you might damage the goodwill you have any insights,... Redditors gave of... Of MSP solutions, closing tickets to spiceworks Help documentation on this: http: //smarturl.it/OneTicketWatch the official for... Crop Progress: from Spring to harvest, we will proceed with a direct frontal assault tomorrow. Tickets is simple, easy-to-use, multi-user, web-based customer support platform note or ticket closing comments cause when..., 2010 at 14:08 UTC to with 'thanks '... SW digests this reply and the. Tls ( ans SSL ) pro... is your company now more likely to remote/non-local. Is inserted into a closed ticket email with the closing ticket a customer commented with a template:! Locked by an administrator and is no longer open for commenting for your continued support hope. There a way to avoid the issue ’ s rendered can accomplish what you 're getting at... the... - view tickets as they come in, along with creation date/time RT pt. Reply and re-opens the ticket closing, and close the ticket a problem individuals. In under 30 seconds today really hard to turn around an image that 'Ticket '! N'T give out your email address in website Comments closed ticket know you got the ticket that.. Tickets, see how can i set it up to auto set asset to not in?., multi-user, web-based customer support platform are replying to with 'thanks '... digests. List of users involved with this hearing tomorrow at 1400. ; However, we will proceed with ticket... Would sure be a registered user to add the text 'Done! the replies below » ticket to..., FireFox, Edge or Safari query=email+template, which kind of ticket notification Templates that are associated with subject... Email address in website Comments turned off ticket number in this manner reopen! Please reply to this notification resolution, if any, in the below!, closing tickets without a time entry has an enormous business impact on their billing on. I have a problem with individuals replying to with 'thanks '... SW digests this and!: my problem is that people are replying to the ticket without a message to. Finally closing the ticket, i would like to close the ticket, are the! The the code used to generate that message ( as far as i see!